Cancellation & Refund
Cancellation & Refund Policy:
At Vibhav Crafts & Creation, we are committed to make your purchase experience as seamless and delightful as possible. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for returning items from your order.
We facilitate product returns within 3 days of delivery under the following circumstances:
– Product is defective, used, altered or the seal of the package is broken
– Physical damage to the box or to the product
– The packet was empty / some item or accessory was missing
– Significantly different from the specifications given by the vendor (wrong size, color or material related issues)
Please ensure that the product is unused and in original condition, with the seal unbroken, and includes everything from the package e.g. price tags, labels, original packing, invoice, and other items.
You can conveniently place your return request by emailing us at vibhavcraftsncreations@gmail.com with following details:
– Order ID
– Reason for returning the item
– Images clearly showing a damaged / missing product in the order
Post receiving your request, Our Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Vibhav Crafts & Creation and cannot be contested.
Once we accept your return request, the entire refund amount will be reversed back to you through NEFT/RTGS.
Our refund processing time typically takes 10 business days from the date of receiving your refund/exchange request.
If an order is prepaid and the customer did not accept, receive or collect the courier or return the courier then shipping charges and return charges will be deducted from the prepaid amount and the rest will be refunded back after evaluating the issue.
Question and Contact Information
If you have any questions you can contact us:
By email: vibhavcraftsncreations@gmail.com
By visiting this page on our website: https://vibhavcraftsncreations.com/contact
